1. Introduction At The Luggage Store LTD, we are committed to ensuring the quality of our products and the satisfaction of our customers. This policy describes our returns and refunds procedures to help you understand your rights and our commitments as a supplier.

2. Returns conditions To ensure efficient returns management, it is important to comply with the following conditions:

Return time : Products may be returned within 14 days of receipt of your order. This period allows you to check the quality of the products and decide on their return without time pressure.
Condition of products: Products must be returned in their original condition, i.e. unused, unmodified and in their original packaging. If products are damaged or have been used, they will not be eligible for return or refund.
Reasons for return : Returns are accepted for the following reasons:
Order error: If an incorrect product has been sent, we will handle the return and ship the correct product at no extra charge.
Defective product: If the product is faulty or has a manufacturing defect, we will arrange an exchange or a full refund.
Product damaged in transit: If the item is damaged in transit, please inform us immediately so that we can resolve the problem.

3. Return Procedure To initiate a return, follow these steps:

Initial contact: Send an email or call our customer service department to report your return request. Include your order number, the product concerned and the reason for the return.
Validation of the request: We will provide you with a returns number and instructions on packaging and shipping. It is important to follow these instructions to avoid any complications.
Returning products: You will need to return the items to the address provided. Please ensure that the items are properly packaged to avoid damage in transit.

4. Refund

Refund period: Once the product has been received and checked, we will process your refund within 10 to 14 days. This may vary depending on the payment method used.
Method of refund: Refunds will be made by the same method used at the time of purchase (credit card, bank transfer, etc.). If this method is not possible, an alternative arrangement will be proposed.
Return costs : Return shipping costs may be charged to the customer except in cases of defective products, order errors, or damage during shipping. In these cases, The Luggage Store LTD will assume the costs.

5. Exceptions Certain categories of products are not eligible for return or refund. These include:

Customized products : Items made to the customer's specific request cannot be returned.
Liquidation or sale products: These products are generally non-refundable, except in the case of a manufacturing defect or non-conformity with the description.

6. Contact For any questions concerning this policy or to initiate a return, please do not hesitate to contact us:

By phone : 0949540015