At The Luggage Store LTD, protecting your personal data is a priority. We are committed to respecting legal and regulatory data protection obligations, in compliance with the General Data Protection Regulation (GDPR), in force since May 25, 2018 within the European Union.

Our commitments include:

Only collecting and processing data if an explicit and legitimate purpose has been defined.
Ensuring fair and transparent processing of your data.
Only collect your personal data in the following cases:
Where processing is necessary for the performance of a contract.
Where processing is required by a legal obligation.
When you have given your explicit and specific consent.
Only collect data that is strictly necessary for processing.
Keep this data for a limited time, in line with the service provided.
Ensure that your rights are respected.

The data controller is Director of The Luggage Store LTD, headquartered at Unit 1 Drumrainey, 5 Grange Rd., Magherafelt.

What is the purpose of the data collected?

We collect personal data on our website for specific purposes, such as :

Processing your quotations and product orders, and fulfilling these orders.
Managing subscriptions to our newsletter and/or e-mail alerts.
Invoicing and collection of payments.
Managing deliveries and tracking orders.
Customer relations: availability of a contact person by post, telephone or e-mail for any questions or complaints.
Sending information about changes or developments in our services.
Management of unpaid invoices and disputes.
Verification of compliance with applicable legislation, our contracts and our general conditions of use.

What data is collected?

We take care to collect only the data necessary to meet the above-mentioned purposes, such as :

Identification data: surname, first name, title, postal address, e-mail address.
Contact data: postal address, e-mail address, telephone number.

This data is collected via the contact form, the quote request form and the newsletter registration form. It is essential for :

Respond quickly to your questions.
Provide you with an accurate quotation.
Enable you to place an order.
Issue an accurate invoice.
Send you our newsletter after registration.

How long is this data kept?

Your personal data is kept for the time strictly necessary to comply with legal and regulatory requirements:

Data relating to a quote/order request: 3 years or 10 years in the event of validation of the quote.
Data relating to a contact form request: 5 years.
Data relating to a newsletter subscription: 1 year after unsubscription.

Will data be passed on to third parties?

We use plug-ins for social networks (Facebook, LinkedIn, etc.). If you interact with these plug-ins (for example, by using the “Like” or “Share” buttons), information relating to your browsing on our site may be transmitted to the company operating the social network concerned. To avoid this, please log out of the relevant social network before visiting our website.

What rights do you have concerning the data collected?

You have the following rights concerning your personal data:

Right of access: obtain confirmation that your personal data is being processed, and gain access to it.
Right of rectification: rectify inaccurate data concerning you and complete incomplete data.
Right to object: object to certain processing of your data.
Right to erasure: Request the deletion of your personal data.
Right to portability: Request to receive your personal data in a structured and commonly used format.

To exercise your rights, please contact our data controller at the following address: Unit 1 Drumrainey, 5 Grange Rd., Magherafelt.

You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link in each newsletter.

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